NMLS: 1999850

(678) 888-5000

info@loanfactory.com

Office hours:

  • Monday - Friday: 6:00 AM - 5:00 PM
  • Saturday: By Appointment

State Licenses:

Dong Ngoc Phuong Nguyen avatar

Dong Ngoc Phuong Nguyen

Branch Manager | Corporate Loan Officer
Complaints:

If you would like to report a complaint, please contact our Client Advocate Department at:

We will respond as soon as possible.

Google Reviews

Vivian Tu
Vivian Tu
2026-06-24
I recently used Loan Factory for financing on a purchase of a new home and am happy with the level of service I received. I worked with Bi Hoang and Leo Tran. My experiences with both were that they were extremely communicative and responsive and proactive to ensure that I could close on time with all of the necessary documentation. All of my closing milestones were met without issue, and I was also able to secure a very competitive rate. Anytime I needed to speak to Bi or Leo directly -- they were always available to pick up my phone call and provide guidance/assistance as needed. I would recommend Loan Factory in the future to friends and family based on my positive experience.
Lisa Lindsey
Lisa Lindsey
2026-06-18
Outstanding experience with my mortgage lender from start to finish. They were responsive and took time to explain every step. Appreciate the professionalism. Highly recommend to anyone looking for a reliable and knowledgeable mortgage lender. Thanks!
samantha sork
samantha sork
2026-06-17
⭐⭐⭐⭐⭐ Dong and his team were absolutely amazing throughout the entire home loan process. My loan had several challenges along the way, but they worked tirelessly to overcome every obstacle and kept me informed every step of the process. Their knowledge, persistence, and dedication made all the difference.
Khem Timsina
Khem Timsina
2026-06-17
Great Experience working with them!!!
Nguyen Duy
Nguyen Duy
2026-06-06
Thank you Ivy and Sophie
Tammy Hua
Tammy Hua
2026-06-03
Loan Factory is my go-to company for all loan needs. I am extremely satisfied with their fast service, professionalism, and dedication throughout the entire process. Sophie and Dong’s team handled my loan smoothly and efficiently, making the experience stress-free from start to finish. I truly appreciate their expertise and outstanding customer service. I highly recommend Loan Factory to my relatives, friends, and anyone looking for reliable and professional loan services.
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